QUICK RESPONSE

- How many days will it take for the product to reach me?

We deliver within 7 days, but this may be extended during holidays such as New Year's, public holidays, etc.

- What are the exchange and return conditions?

Returns and exchanges are made within 30 days. (The product and its packaging must be undamaged; otherwise, returns and exchanges will not be accepted.)

- When will the refund be credited to my account?

We will issue a refund instruction via the payment method you used during your order. The refund process may vary depending on your payment method's terms and conditions, but it will be completed within an average of 3-10 business days. (If you encounter any problems, you can contact us.)

- How much is the shipping fee?

There is no extra charge for standard shipping on all our products; there is only an additional option for insured shipping, regardless of the label price. (What is insured shipping: After the seller hands over the product to the shipping company, the responsibility for delivery lies with the shipping company. While MECAYI does not accept responsibility for any problems that may arise from the shipping process with standard shipping, with the insured shipping option, all risks are covered until the product reaches you. In other words, if you choose insured shipping, we will cover any problems that may arise from the shipping process.)